Returns and Trials

Certainly! You can benefit from Nima Sleep’s generous return policy, which extends to a duration of 60 days from the date of your purchase of the Symphony Pillow. It takes time for your body to adjust to the pillow, that is why we recommend you sleeping on the pillow for 30 days for a proper assessment. Additionally, the Sleep Mask is also covered by a 60-days return policy, ensuring that you have enough time to assess its comfort and effectiveness.

Certainly! While we are striving to ensure your utmost satisfaction with our products, we understand that sometimes preferences vary. If you find yourself not content with our products, rest assured that our return process is in place to accommodate your needs, making it easy for you to return the items. Your satisfaction is our main priority!

In order to be eligible for a return, we would like you to follow the below steps:

1. Before starting the return process, kindly assess if the products are clean
   and undamaged.
   
   
2. Initiate the return process on your account page.
   
   
3. Provide detailed information about the reason of the return.
   
   
4. Upload clear pictures of the purchased items that you would like to
   return, allowing Nima Sleep to assess their condition.
   
   
5. Include the original receipt or any proof of purchase.
   
   
6. Our team will review the submitted information and determine eventually if your items are eligible for the return.
   
   
7. Once the return submission is approved, we will provide you with instructions to return the items to us.

Upon receiving and inspecting the returned products, we will promptly notify you of the acceptance status. If your returned items are approved, you can expect a refund within 10 business days, credited to the original payment method used when purchasing the items. In rare cases, refund processing may vary due to individual banks. Should you not receive the refund within 15 days after the approval, kindly reach out to us via email at info@nimasleep.com for further assistance.

Once the return is approved by Nima Sleep, we will notify you to return us the purchased item. Please note, that you are responsible for covering the cost associated with return of the goods. We appreciate your understanding & cooperation in this matter.

At Nima Sleep, while we prioritize your convenience with easy returns, we also want to highlight the environmental aspect. The return process of products, involving transportation back to our facility, has an ecological footprint. We encourage our customers to have thoughtful consideration before initiating returns, promoting sustainability, and minimizing the ecological footprint. Appreciate your understanding in our shared commitment to environmental responsibility.

Nima Sleep takes this commitment to environmental responsibility very serious and takes it even further. As we are deeply committed to address the environmental sustainability, when the products are returned, our meticulous assessment ensures that the products are clean, undamaged and determines the condition of the product. This process allows us to assess if the product can be responsibly reused. Providing a more environmentally conscious approach while ensuring the highest quality for our customers. Your support in this eco-conscious approach is very valuable and together we contribute to a more sustainable future. Thank you and we appreciate you being part of our environmental initiatives.

We prioritize offering competitive prices and maintaining exceptional product quality by operating exclusively online, without the need for a physical store. This approach enables us to offer our customers the convenience of a 60-day trial period for experiencing our Symphony Pillow as well as our Sleep Mask, ensuring you have ample time to assess its quality and comfort.